We are committed to knowledge-sharing in our efforts to improve public safety and the work of emergency services. That is why we regularly organise free, open, webinars where you can learn more and discuss with your peers about issues related to the sector, from the latest technological developments to hot topics.

Here you will find an overview of the different webinars we organise – don’t hesitate to contact Rose Michael at [email protected] for more information.

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Past webinars

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UX/UI design for call-taking and dispatch

To be held on: 01 December 15:00 CET (To be confirmed) Information to be available soon. PRESENTED BY Presenters to be confirmed soon. how to join Link to register to the webinar to be available soon.

November 30, 2020

Ensuring continuity of service of emergency calls handling

To be held on: 24 November 14:30 CET With recent outages of emergency numbers and growing concerns related to cyberattacks, ensuring continuity of service of emergency numbers is on the top of many public authorities’ agenda. This webinar will present several solutions to better protect access to emergency services. presented by Marieke Ackerman 112 Advisor, […]

October 7, 2020

NG112 Implementation Steps

To be held on: 17 November 15:00 CET In today’s fast-moving world of technology, including drones, the Internet of Things and 5G, emergency services must be prepared for emergency communications originating from different sources. Standards define the processes within the emergency services network, with the Next Generation 112 architecture providing the solid foundation for emergency […]

October 6, 2020

Public warning

To be held on: 10 November 15:00 CET (To be confirmed) Information to be available soon. PRESENTED BY Presenters to be confirmed soon. HOW TO JOIN Link to register to the webinar to be available soon.

October 2, 2020

Managing non-emergency numbers

Presented on: 21 October, 15:00 CEST In many European countries, there are non-emergency numbers running alongside the emergency number (or numbers). These numbers may be used, for instance, to provide medical advice to patients, to direct people towards the correct service, or to provide general information in times of crisis. In this webinar, we explored […]

October 1, 2020

Mental health and emergency services

Presented on: 8 October, 16:00 CEST To celebrate the World Mental Health, which takes place on October 10th, we decided to organise this webinar to raise awareness of the importance of mental health for emergency services and help ensure that organisations and individuals have the tools to address problems they may face. A lot of […]

September 15, 2020

Human behaviour and decision-making in emergencies

Presented on: 29 September, 15:00 CEST Public safety is all about people, so exploring how citizens behave in emergency situations is essential for emergency management. By understanding people’s reactions and decision-making, we can gain important insights to re-evaluate response procedures and make them as effective as possible. This can be useful for all aspects of […]

Large-scale emergencies

September 8, 2020

EU legislation on emergency communications – What’s next?

Presented on: 22 September, 15:00 CEST The year 2019 saw the renewal of the European Parliament and the European Commission. After defining their strategies for the years to come, the new EU decision-makers are now working on the first legislation proposals for the 2019-2024 period. While the past years were marked by the adoption of […]

September 7, 2020

Social Media Day

Social media has transformed the way we communicate about risk, emergencies, and preparedness. To celebrate Social Media Day, we organised a webinar with Jo Maddams, Emergency Planning Officer from Northamptonshire County Council in the United Kingdom. Jo explains the 30 Days 30 Ways UK campaign. The 30 Days 30 Ways UK campaign takes place every […]

June 29, 2020

Ensuring Accessibility to Emergency Services

Presented on: 30 June, 15:00 CEST In order to comply with the European Electronic Communications Code (EECC), by the end of 2020 all Member State countries must ensure accessibility to emergency services for citizens living with a disability. What does this mean? What is there to learn from this webinar: The legislation and its requirements; […]

June 30, 2020

New & Effective Solution for AML Roaming

Presented on: 25 June, 11:00 CEST Several months ago, Eddy and Marc – two engineers from Orange Corporate – came to us to propose a new and effective way to ensure that AML can function when roaming. This solution is based on short codes such as +32112 and the setting-up of a specific Short Message […]

June 11, 2020

Lessons learnt from the Australian Wildfires

Presented on: 23 June, 10:00 CEST As firefighters in most European countries are now getting prepared for another busy and active season, we invite all stakeholders involved to join us and the Country Fire Authority of the State of Victoria to discover lessons learnt from fighting the wildfires in Australia at the beginning of the […]

June 5, 2020

Emergency Apps travelling with you: PEMEA Project Results

Presented on: 16 June, 11:00 CEST In this webinar, we will explore the results achieved by the PEMEA (Pan-European Mobile Emergency Apps) consortium implementing the standard architecture that enables emergency apps to work across borders in Europe. Learn more about the PEMEA project here. Presented by Luca Bergonzi Beta80 James Winterbottom Andrew Wireless Solutions, a […]

May 30, 2020

Next Generation 112 – Enabling Emergency Communications

Presented on: 8 June, 14:00 CEST Join this webinar to explore the results achieved by the Croatian & Turkish consortia testing call routing, emergency video, real-time text and voice call on NG112 architecture. Learn more about the results of the Turkish consortium here and here for the results of the Croatian consortium. Find more information […]

May 26, 2020

Cross-border NG112: CELESTE Results

Presented on: 26 May, 15:30 CEST In this webinar, we will explore the results achieved by the CELESTE consortium establishing a cross-borders NG112 architecture for emergency communications. Learn more about the CELESTE consortium and the NG112 project here. Coming up: – Publication of the results of the Turkish and the Croatian consortia of the NG112 […]

May 12, 2020

Republic of Korea’s response to COVID-19

Presented on: 14 May, 10:00 CEST In this webinar, we will learn about the current COVID-19 situation in the Republic of Korea, such as the number of confirmed cases and the basic epidemiological information of the cases. We will explore how the country managed the situation as the outbreak progressed, in terms of lab testing, […]

April 29, 2020

Data analytics in emergencies

Presented on: 11 May, 15:30 CEST Technology allows for emergency services to collect and access different types of data. But how to make the most of this information? In this webinar, we will explore different data analytics and processing of data. Presented by Apollo Gerolymbos Data Analytics for London Fire Brigade, UK Francisco Nobre Europe […]

April 28, 2020

EENA & Twitter: Crisis Communications Webinar

Presented on: 8 May, 14:00 CEST In this webinar, representatives from Twitter will provide crisis responders and crisis communicators across Europe with training to support them in their ongoing and upcoming online efforts during COVID-19. We will explore: Twitter basics/101 Safety on Twitter COVID-19 initiatives Twitter in a crisis Pro tips: Media studio, Tweetdeck, Q&As […]

April 26, 2020

Austrian emergency medical calls during COVID-19

Presented on: 4 May, 15:00 CEST Facing the COVID-19 challenge, Austrian emergency call centres have showed remarkable results in the management of calls and dedicated numbers. In this webinar, we will hear about lessons learnt and recommendations from Notruf Niederosterreich’s Director on: Response times for emergency and non-emergency numbers Update in call-taking and dispatching protocols […]

April 24, 2020

Role of tech platforms around COVID-19

Presented on: 30 April, 15:00 CEST What are the steps tech platforms are taking to support public safety worldwide during the COVID-19 outbreak? In this webinar, we will hear of different initiatives in Europe and beyond, from platform representatives from Google, Microsoft and Uber. Presented by Google Various representatives Kirk Arthur Microsoft Zuzana Pucikova Uber

April 5, 2020

Health and Safety at Work

Presented on: 28 April, 16:30 CEST 28 April is the World’s Health & Safety Day, a date observed by the United Nations to stress the prevention of accidents and diseases at work. This year we choose to highlight two important topics for emergency services: situational awareness and mental health at work. Navigating challenging situations on […]

April 1, 2020

How disinformation & cyberthreats affect emergency services during COVID-19 outbreak

Presented on: 6 April, 15:00 CEST As the COVID-19 outbreak continues spreading worldwide, we are witnessing an increase in the dissemination of disinformation. Unchecked and even untrue facts are often inadvertently spread by citizens eager for information in uncertain times. This pandemic is not only becoming a breeding ground for disinformation, but cybercriminals are also […]

March 31, 2020

Data and strategies on emergency calls & public warning during COVID-19 outbreak

Presented on: 27 March, 15h CET As the entire world focuses its efforts into facing the COVID-19 challenge, at EENA we want to support the great work of emergency services. In the past weeks, we have gathered information on the increase in number of emergency and the strategies followed by different countries – you can […]

March 24, 2020

Emergency Services

Join our upcoming webinar to learn how emergency services work around the world. With examples from Latin America (and others to be confirmed in the next days), we will take a look at how emergency response is organised, coordinated and developed, sharing lessons learnt and testimonials from professionals on the field. Presented by Marvin Vargas […]

November 15, 2019

GDPR & Public Safety

How can emergency services comply with Data Protection? In May 2018, the European Union enforced the General Data Protection Regulation, a new legislation affecting the way personal data is processed and treated. The nature of emergency services requires them to process multiple data, often considered sensitive. This puts them in a special situation regarding compliance […]

October 24, 2019


eCall is an emergency call that can be generated either manually by vehicle passengers or automatically via activation of in-vehicle sensors when a serious road accident occurs. When activated, the in-vehicle eCall system establishes a 112 connection. In this webinar, we’ll explore: Case studies and lessons learnt from Ireland and Lithuania What’s next? Aftermarket eCall, […]

October 23, 2019

5G & Emergency Services

5G, the next-generation mobile network, is set to roll out worldwide, opening the door to a modernisation of emergency services. When it comes to emergency response, integration and connectivity are among the many possibilities that 5G can bring in the next years. This way, we could see police, paramedics and firefighters integrating their operations in […]

October 22, 2019

LETS CROWD: Communicating with Multicultural Crowds in Mass Gatherings

In mass gathering events, dense concentration of attendees from different countries, high visibility, event popularity, public attention, media coverage and VIPs participation, all pose the potential of security threats for the crowds attending. In this scenario, effective communication is of prime importance for running an event smoothly and safely, preventing and mitigating harms caused by […]

October 21, 2019

Drones for Emergency Services

For the last few years, Unmanned Aerial Vehicles (UAVs) have been subjected to new regulations putting limits to the exponential growth of drones technology, including emergency services. Nowadays, legislation on drones for emergency response is fragmented. Each country has a different framework and not all first responders are allowed to operate as freely as they […]

October 20, 2019

NG112: Project information & Update

As citizens everywhere are increasingly moving towards multimedia digital channels for their regular communications, emergency services continue to be accessible only by traditional voice call… Next Generation 112 (NG112) seeks to harness the possibilities of technologies such as the Internet of Things, Smart Cities and internet-based communications to help save lives. During our last EENA […]

August 22, 2019

Training of 112 Call Takers & Dispatchers

112 call-takers and dispatchers play an essential role in the emergency services chain. Ensuring consistent, high-quality training is both challenging and lifesaving. Learn how different European countries tackle this in EENA’s webinar. Facing a variety of challenges, emergency response requires adaptation and evolution. There is a continuous demand for change and improvements. So as new […]

August 21, 2019

Drones & Public Safety 2018 – Latest news & upcoming activities

Alfonso Zamarro and Romeo Durscher shared with attendees the latest news on drones & public safety, legal aspects of drones in Europe, test results of our European pilot projects, upcoming activities and much more. Presented by Alfonso Zamarro Drones Activities Manager, EENA Romeo Durscher Director of Public Safety Integration, DJI Material Presentation 1 Presentation 2

EENA Drones network

July 13, 2019

The future of EU legislation on emergency services

Presented by Benoit Vivier Public Affairs Manager, EENA Material Presentation

July 12, 2019

NG112 Comms & PEMEA Plugtests event 2019

Presented by ETSI EENA

July 11, 2019

Next Generation 112 for Mobile Network Operators

Presented by Wolgang Kampichler Ministry of the Interior, Estonia Fidel Liberal 112 Catalonia Material Presentation Recording

July 10, 2019

Social Media in Emergency Management

Presented by Emmanouil Kermitsis Sebastien Paletti Material Presentation: Estonia Presentation: Catalonia Presentation: Finland Presentation: Scotland Example of curriculum

July 9, 2019

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